Service
Reliable IT support, infrastructure management, device setup, networking, security, and technical assistance for growing businesses.
$500 – $1,000 / month – Custom
Problem
Businesses depend on computers, networks, servers, cloud services, accounts, and connected devices every day. Without reliable IT support, technical issues can interrupt work, create security risks, and make infrastructure difficult to manage as the organization grows.
Solution
Graphion provides structured IT support and infrastructure services covering device setup, networking, server and cloud administration, access management, backups, security configuration, monitoring, troubleshooting, and ongoing technical assistance.
Features
Technical assistance for common hardware, software, connectivity, account, and system issues.
Configure business computers, workstations, peripherals, software, and user environments.
Support office networks, routers, switches, Wi-Fi, connectivity, and network troubleshooting.
Configure and maintain business servers, operating systems, services, and access.
Support cloud infrastructure, accounts, services, permissions, and operational configuration.
Manage users, permissions, authentication, access policies, and account-related administration.
Set up and maintain backup processes designed to protect important business data.
Apply practical security controls across devices, accounts, networks, and infrastructure.
Monitor important infrastructure components and investigate operational issues.
Document infrastructure, systems, access processes, configurations, and operational procedures.
Benefits
Faster troubleshooting and structured IT support help reduce interruptions to daily work.
Proper configuration, monitoring, maintenance, and documentation make business systems easier to operate.
Better access controls, updates, backups, and infrastructure practices reduce avoidable technical risks.
A structured infrastructure approach makes it easier to add users, devices, locations, and services as the business grows.
Process
01
Review the current devices, network, servers, cloud services, accounts, security practices, and technical issues.
02
Define the required infrastructure, support scope, access model, security controls, and operational priorities.
03
Configure agreed devices, networks, servers, cloud services, accounts, backups, and security controls.
04
Test connectivity, access, backups, services, security settings, and critical business workflows.
05
Document the environment and provide the information required for ongoing operation and support.
06
Provide troubleshooting, monitoring, maintenance, and infrastructure support based on the selected plan.
Stack
Windows
Stack
Linux
Stack
macOS
Stack
AWS
Stack
Azure
Stack
Microsoft 365
Stack
Google Workspace
Stack
Docker
Stack
Nginx
Stack
GitHub
Stack
GitHub Actions
Stack
MongoDB
Stack
PostgreSQL
Stack
Networking
Stack
VPN
Stack
DNS
Stack
Windows
Stack
Linux
Stack
macOS
Stack
AWS
Stack
Azure
Stack
Microsoft 365
Stack
Google Workspace
Stack
Docker
Stack
Nginx
Stack
GitHub
Stack
GitHub Actions
Stack
MongoDB
Stack
PostgreSQL
Stack
Networking
Stack
VPN
Stack
DNS
Stack
Pricing
IT support pricing depends on the number of users and devices, infrastructure complexity, support coverage, locations, response requirements, and whether services are one-time or ongoing.
$500/ month
For smaller teams that need dependable day-to-day technical assistance.
Recommended
$1,000/ month
For growing businesses that need broader infrastructure management and ongoing support.
FAQ
Yes. We can assess and support an existing environment and document it before taking responsibility for ongoing maintenance.
Yes. Remote troubleshooting and administration can be included in support plans, with on-site work handled where available and required.
Yes. Network configuration, connectivity troubleshooting, Wi-Fi, routers, switches, and related infrastructure can be included within the agreed scope.
Yes. We can support services such as AWS, Azure, Microsoft 365, Google Workspace, and other cloud environments depending on the required scope.
Yes. We can help configure, monitor, test, and maintain backup and recovery processes for supported systems.
Yes. Our managed IT arrangements can provide ongoing technical support and infrastructure management for businesses that do not maintain a large internal IT department.
Clients
“They treated our operations people as the customer. That is rarer than good code.”
“The first demo was a working slice, not a slide. We signed the next phase the same week.”
Custom project
Tell us about your team, devices, office network, servers, cloud services, and support requirements. We can design an IT support arrangement around your business.
Custom
For organizations requiring a tailored managed IT and infrastructure arrangement.