Insurance / Harbor Mutual
Harbor Mutual Portal
A claims and broker portal that replaced three legacy tools and a weekly spreadsheet ritual.
We rebuilt Harbor Mutual’s broker-facing platform as a single authenticated product with claims status, document exchange, and role-aware admin.
Challenge
Three systems, inconsistent identity, and an operations team who could not wait for a 12-month programme.
Solution
A strangler migration: identity first, then claims, then documents, with brokers on the new surface within 14 weeks.
Results
What changed.
−41%
Time to quote
−28%
Broker tickets
“They treated our operations people as the customer. That is rarer than good code.”